Frequently Asked Questions
FAQ
Your query may be already answered!
Here you can find a list of the most frequently asked questions
If your question is not on the list, do not hesitate to drop us a line. We will be happy to answer all your questions.
F.A.Qs
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Ring SizeIf you are ordering outside of the US, we use this conversion chart for ring sizes.
The ring’s size is adjustable, so it can be worn alternatively on different fingers, and it makes a great gift.
The ring’s size is adjustable, so it can be worn alternatively on different fingers, and it makes a great gift.
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StonesBecause we use natural stones, the stones may vary slightly in shape, size and color.
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DoubletA stone composed of two different stones sealed together by cement. This type of stone is called a composite. It was sometimes done to strengthen a gemstone or to enhance a gem’s appearance
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PlatedPlease note for gold plated,rhodium plated and oxidized over Sterling Silver jewelry, it’s not a permanent finish and great care must be taken not to strip off the plating by not immersing it in water, lotions, perfumes, household products.
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Care InstructionsWe recommend that customers remove jewelry before going to bed or participating in physical activity. Exposure to certain harsh chemicals or environments will result in compromising the integrity of your jewelry. This includes, but is not limited to the following: perspiration, perfumes, cleaning agents, chlorine, salt water, and silver polish.
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Methods of PaymentPaypal:
PayPal lets you pay directly and automatically encrypts confidential data using the best technology in the market.
You don’t need to have a paypal account in order to pay. You can pay with your debit or credit card directly on the PayPal site, as a PayPal guest.
PayPal lets you pay directly and automatically encrypts confidential data using the best technology in the market.
You don’t need to have a paypal account in order to pay. You can pay with your debit or credit card directly on the PayPal site, as a PayPal guest.
Bank Transfer:
You can complete your payment directly in our bank account. Use your order number as a reason for payment. Your order will not be shipped until the money is cleared in our account.
Money Transfer:
If you don’t transfer the money within two days from the day of the order, it will be automatically cancelled.
The items will be shipped within 2-10 days of the payment being received.
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ShippingThe orders are sent with the Greek Postal Office (Hellinic Post) with registered mail (your package can be tracked) However, if you want, we can also send your order with Courier.
We ship worldwide.Registered delivery is included in the shipping. The delivery time is usually 3-8 working days for Europe and 7-25 working days for US and the rest of the world.
In some countries buyers are subject to custom taxes and duties on items shipped from international locations, these taxes and duties are responsibility of the buyer.
We ship worldwide.Registered delivery is included in the shipping. The delivery time is usually 3-8 working days for Europe and 7-25 working days for US and the rest of the world.
In some countries buyers are subject to custom taxes and duties on items shipped from international locations, these taxes and duties are responsibility of the buyer.
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Conditions of ReturnBuyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
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Return PolicyRefunds Available
We gladly accept returns and exchanges
Contact us within: 3 days of delivery
Ship items back within: 30 days of delivery
Cancellations are not accepted, but please do contact us if you have any problems with your order.
We gladly accept returns and exchanges
Contact us within: 3 days of delivery
Ship items back within: 30 days of delivery
Cancellations are not accepted, but please do contact us if you have any problems with your order.
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The Following Items Can’t Be Returned or ExchangedBecause of the nature of these items, unless they arrive damaged or defective, we can’t accept returns for:
Custom or personalized orders
Custom or personalized orders
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Wholesale EnquiryWe are happy to offer wholesale pricing with a verified Tax ID Number.
Please register to our wholesale website or contact us for more information.
Please register to our wholesale website or contact us for more information.
