Frequently Asked Questions
FAQ
Your query may be already answered!
Here you can find a list of the most frequently asked questions we receive.
If your question is not on the list, do not hesitate to drop us a line. We will be happy to answer to all your questions.
F.A.Qs
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Ring SizeIf you are ordering outside of the US, we use this conversion chart for ring sizes.
The ring’s size is adjustable to any measurement, so it can be worn alternatively on different fingers, and it makes a great gift.
The ring’s size is adjustable to any measurement, so it can be worn alternatively on different fingers, and it makes a great gift.
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Wholesale EnquiryWe are happy to offer wholesale pricing with a verified Tax ID Number.
Please contact us for more information.
Please contact us for more information.
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Return PolicyRefunds Available
We gladly accept returns and exchanges
Contact us within: 3 days of delivery
Ship items back within: 30 days of delivery
Cancellations are not accepted, but please do contact us if you have any problems with your order.
We gladly accept returns and exchanges
Contact us within: 3 days of delivery
Ship items back within: 30 days of delivery
Cancellations are not accepted, but please do contact us if you have any problems with your order.
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The Following Items Can’t Be Returned or ExchangedBecause of the nature of these items, unless they arrive damaged or defective, we can’t accept returns for:
Custom or personalized orders
Custom or personalized orders
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Conditions of ReturnBuyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
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DoubletA stone composed of two different stones sealed together by cement. This type of stone is called a composite. It was sometimes done to strengthen a gemstone or to enhance a gem’s appearance
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ShippingThe orders are sent with the Greek Postal Office (Hellinic Post) with registered mail (your package can be tracked) However, if you want, we can also send you your order with Courier.
We ship worldwide. Everything is send through post office. Registered delivery is included in the shipping. The delivery time usually takes 3-6 business days for Europe and 7-25 business days for US and the rest of the world.
In some countries buyers are subject to custom taxed and duties on items shipped from international locations, these taxis and duties are responsibility of the buyer.
We ship worldwide. Everything is send through post office. Registered delivery is included in the shipping. The delivery time usually takes 3-6 business days for Europe and 7-25 business days for US and the rest of the world.
In some countries buyers are subject to custom taxed and duties on items shipped from international locations, these taxis and duties are responsibility of the buyer.
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Methods of PaymentPaypal:
We accept only PayPal. PayPal lets you pay directly and automatically encrypts confidential data using the best technology in the market.
You don’t need to have a paypal account in order to pay. You can pay with your debit or credit card directly on the PayPal site, as a PayPal guest.
Money Transfer:
If you don’t transfer the money within two days from the day of the order, it will be automatically cancelled.
The items will be shipped within 2-10 days of the payment being received.
We accept only PayPal. PayPal lets you pay directly and automatically encrypts confidential data using the best technology in the market.
You don’t need to have a paypal account in order to pay. You can pay with your debit or credit card directly on the PayPal site, as a PayPal guest.
Money Transfer:
If you don’t transfer the money within two days from the day of the order, it will be automatically cancelled.
The items will be shipped within 2-10 days of the payment being received.
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PlatedPlease note for gold plated over Sterling Silver, are not a permanent finish and great care must be taken not to strip off the plating by not immersing it in water, lotions, perfumes, household products.
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StonesBecause we use natural stones, the stones may vary slightly in shape, size and color.
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Care InstructionsWe recommend that customers remove jewelry before going to bed or participating in physical activity. Exposure to certain harsh chemicals or environments will result in compromising the integrity of your jewelry. This includes, but is not limited to the following: perspiration, perfumes, cleaning agents, chlorine, salt water, and silver polish.
